In a nutshell, when information is easier to mentally process, people feel attraction and belief.  The opposite,  disfluency – making things difficult to grasp,  creates a cognitive roadblock that makes people wary and uncomfortable.

While this might seem intuitively obvious, evidence abounds that plenty of businesses (and web designers) don’t get it.

Bennett’s article is a terrific resource for more information on fluency and disfluency and the supporting research.

For the purpose of this blog let’s take a look at the practical implications of fluency and  disfluency in terms of web design.  Keep in mind this is all based on research, not my own preferences.

Disfluency:the art of making things difficult -

Web Design that Loses Business

Here are some characteristics of a disfluent web site that will leave web site visitors with a negative impression.

Inaccessibility

• Unfamiliar words (for example, technical jargon and acronyms)
• Names and words that are difficult to pronounce
• Complex syntax
• Illegible text (see my previous post The Dog and the Lotus)
• Missing information or convoluted instructions
• Functions that don’t quite work

Sensory Overload

• Overcrowding the page
• Visual distractions
• Multiple columns of disparate text
• Little or no white space
• Flickering animation

Inconsistency

• Confusing navigation
• Poor organization

Fluency:the art of making things easy to understand -
Web Design that Encourages Business

Here are some characteristics of a fluent web site that subliminally suggest to visitors that your business is reputable and trustworthy.

Repetition

• Consistent navigation and page layout across the web site
• Artful repetition of key ideas(note: repetition is good, redundancy is bad – know the difference)

Clarity

• Legible fonts and color coordination
• Plenty of white space
• Language and syntax that everyone can understand

Simplicity

• Message boiled down to its essence
• Graphic design and content that are easy to assimilate (accessible) both visually and conceptually

Web Site Analysis: The Glass House

Let’s take a look at the web site for The Glass House and see how well it does fluency wise.

Repetition: The grey box is repeated throughout as the background to the title (I like the opacity that reminds us of the see through quality of glass), the background in the drop down menus, and the background for other important pieces of information.

Clarity: The site contains a lot of information,  notice how it’s been logically organized and categorized.

Simplicity: One column layout, plenty of white space.

Verdict: Fluency.  I’m convinced this is a reputable organization dedicated to professionalism on all levels.

Analysis by Smart Alice Web Design, smart web design for businesses who want a unique and effective presence on the internet.

First, the Dog

When I look at the home page of Laughing Dog Yoga the first things I notice are a) the layout feels awkward and b) there are way too many fonts. The layout is basically an endless list. This creates big blank spaces. It makes my eyes tired to scroll through it. On a more personal level, I find the color scheme unattractive.

Font Crazy

There are six different fonts in the left navigation pane and five different fonts in the content area, for a total of 11 different font variations. Fonts vary by color, size, style (bold, italic, etc.) and typeface.

Note the links in the navigation pane are all caps and in white with a drop shadow for an overall blurry (that means hard to read) effect.

The design principles of repetition and clarity should govern your font selection. Too much variety prevents the user from finding and focusing on information.

My overall experience: Uncomfortable

The Lotus – Love Those Colors

By contrast, Mudita Yoga Studio features a beautifully composed photo on the home page.

Look closely at the colors in the lotus blossom. You’ll see these same colors used throughout the site for backgrounds and borders. A collection of related colors form a color palette and this is one characteristic of good design.

I see only three fonts used on the home page. Each one is distinct and each one has a function. There is a font for the name of the business, a font for the navigation buttons, and a font for the main content. Immediately my eye understands and I feel comfortable reading and investigating the site further. I might revisit the sight later just to enjoy the photos. If some of the photos change, that’s even better.

My overall experience: Enchanted

What do you think? Which site do you prefer? Send me a link to another yoga site and tell me how the design affects you.

Analysis by Smart Alice Web Design.